FAQ

Orders

What do you sell?

Lighting, kitchen and dining items, and home accents: lamps, ceiling lights, glassware, mugs, cutlery sets, table linens, wall clocks, and more.

Can I change or cancel my order?

You can cancel free of charge within 24 hours of purchase, as long as your order has not shipped yet. To change your shipping address, email us before your order ships.

Which payment methods do you accept?

Visa, Mastercard, American Express, Discover, Diners Club, Maestro, Apple Pay, and Google Pay. All payments are processed securely and encrypted. See our Payment Policy.

Shipping

How much does shipping cost?

Shipping is free on all orders within the United States, with tracking included.

How long does delivery take?

Orders are processed within 1–2 business days. Delivery takes 3–5 business days after dispatch, so 4–7 business days in total. See our Shipping Policy.

Do you ship outside the United States?

No, we currently ship to the United States only.

How can I track my order?

You receive a tracking link by email when your order ships. You can also use our Track Your Order page.

My order has not arrived. What should I do?

If your order has not arrived within 10 business days of dispatch, contact us. We will investigate and send a replacement or issue a full refund if the package is lost.

Returns & refunds

Can I return an item?

Yes, within 30 days of receiving your order. Items must be unused and in their original packaging. Email us first so we can send you the return address and instructions.

Who pays for return shipping?

The customer pays return shipping costs. If your item arrived damaged, defective, or incorrect, we cover them.

My item arrived damaged. What now?

Email us within 48 hours of delivery with your order number and photos, and we will send a replacement or issue a full refund.

Do you offer exchanges?

We do not offer direct exchanges. Return the item for a refund and place a new order.

When will I receive my refund?

Approved refunds are issued to your original payment method within 5 business days after we receive and inspect your return. See our Return and Refund Policy.

Privacy

How do you handle my personal data?

We only use your data to process your order and provide customer service, and we never sell it. See our Privacy Policy and Your Privacy Choices.

Contact

How can I reach you?

Email support@elandoria.com or call +1 (307) 318-3676, Monday to Friday, 9:00am – 5:00pm CT. We reply to every email within 24 hours on business days.