Privacy policy

Last updated: October 1, 2026

This Privacy Policy explains how Elandoria ("we", "us", "our") collects, uses, and protects your personal information when you visit elandoria.com or make a purchase.

Who we are

Elandoria, 2532 Summit Ave, Plano, TX 75074, United States. Email: support@elandoria.com. Phone: +1 (307) 318-3676.

Information we collect

  • Information you provide: name, email address, phone number, shipping and billing address, and messages you send us.
  • Order information: products purchased, order value, and order history. Payment card details are processed by our payment provider and are not stored by us.
  • Usage data: IP address, browser and device type, pages visited, and time spent on the site, collected through cookies and similar technologies.

How we use your information

  • To process, ship, and deliver your orders and send order and shipping updates.
  • To answer your questions and handle returns and refunds.
  • To prevent fraud and keep our store secure.
  • To improve our website and product range.
  • To send marketing emails, only if you have subscribed. You can unsubscribe at any time via the link in every email.

Sharing your information

We do not sell or rent your personal information. We share it only with service providers that help us run the store, such as our e-commerce platform (Shopify), payment processors, shipping carriers, order tracking and email service providers, and analytics and advertising partners, and only as far as needed for these purposes. We may also disclose information when required by law.

Cookies

We use cookies that are necessary for the website to work (for example, your cart) and, where permitted, analytics and advertising cookies. You can manage cookies in your browser settings. Some features may not work without necessary cookies.

Your privacy choices

Depending on your state of residence, you may have the right to access, correct, or delete your personal information, and to opt out of targeted advertising or the "sale" or "sharing" of personal information. To opt out, visit our Your Privacy Choices page. For other requests, email support@elandoria.com. We will not discriminate against you for exercising your rights.

Data retention

We keep order information as long as needed to fulfill orders and meet legal, tax, and accounting obligations. Other data is kept for up to 24 months, after which it is deleted or anonymized.

Security

Our website uses SSL encryption, and payments are processed by PCI-compliant providers. No method of transmission over the internet is completely secure, but we take reasonable measures to protect your data.

Children

Our store is not directed at children under 16, and we do not knowingly collect their personal information.

Changes to this policy

We may update this policy from time to time. The "Last updated" date at the top shows when it was last changed.

Contact

Elandoria
2532 Summit Ave, Plano, TX 75074, United States
Email: support@elandoria.com
Phone: +1 (307) 318-3676
Customer service hours: Monday to Friday, 9:00am – 5:00pm CT