Shipping policy
Shipping Policy
This policy applies to all orders shipped within the United States.
Where we ship
We currently ship to addresses in the United States only.
Shipping costs
Shipping is free on all orders, with tracking included.
Processing and delivery times
- Processing time: 1–2 business days (Monday to Friday) after your order is placed.
- Delivery time: 3–5 business days after dispatch.
- Total estimated delivery time: 4–7 business days.
Orders are not processed or shipped on weekends or US public holidays.
Order tracking
As soon as your order ships, we email you a tracking number and link. You can also follow your order on our Track Your Order page. If you have not received tracking information within 2 business days of ordering, please check your spam folder or contact us.
Delayed or lost packages
If your order has not arrived within 10 business days of dispatch, please contact us. We will investigate with the carrier and, if the package is lost, send a replacement or issue a full refund.
Damaged items
If your order arrives damaged, email us within 48 hours of delivery with your order number and photos. Please keep the packaging until the issue is resolved.
Address changes
To change your shipping address, email us before your order ships. After dispatch, we can no longer change the address.
Sales tax
Applicable sales tax, if any, is calculated at checkout.
Contact
Elandoria
2532 Summit Ave, Plano, TX 75074, United States
Email: support@elandoria.com
Phone: +1 (307) 318-3676
Customer service hours: Monday to Friday, 9:00am – 5:00pm CT